FAQ

Double‑check your email and password, or click Forgot password to receive a reset link. If you were active and got signed out, your session may have expired. Sign in again to regain access to your account.

For more information, see Recover your password.

Go to Settings → Security and click enroll MFA to scan the QR code and confirm with a 6‑digit code.

For more information, see Turn on MFA Verification.

Make sure your device’s time is set automatically, 6‑digit codes rely on accurate time. If you still can’t log in, use a backup code (if available) or ask an admin to reset your factors.

For more information, see MFA basics and troubleshooting.

You can generate backup codes in Settings → Security → Backup codes. Store them securely and use them if you ever lose access to your authenticator.

For more information, see Backup codes.

Go to Settings → Security to add a new factor or remove the old one.

For more information, see Manage factors.

Sessions time out as a security measure or when you sign in from another device. Simply login again.

You may not have permission to view that page. Ask an admin to check your assigned role.

For more information, see Roles & Permissions.

Open Settings → Members, click Add Member, enter their work email, and assign a role. Only admins can add a teammate.

For more information, see members.

To add a domains, IPs, assets, executives, keywords, or BINs, Open Settings → Watchlists, choose the relevant tab, click Add Indicator, complete the form, and Save.

For more information, see Understanding watchlists.

All new watchlist submissions are manually reviewed by Defendis to ensure responsible use of the platform. We verify that any domains, IPs, or keyword you add are legitimately owned or authorised for monitoring.
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Only submit indicators with proper authorisation for monitoring. Submitting indicators without permission may result in removal of the item, your account suspension, and even notification of relevant local authorities when necessary.

Any update to an already approved indicator will automatically trigger a new review to confirm continued compliance and authorisation.

Use the domain selector in the top‑right (under your name) to change context. Pages automatically refresh to your choice.

For more information, see Tour the App.

Make sure your watchlists are populated with the indicators you’re expecting and review the indicators you entered are correct. Also, make sure to clear all your filters, this might solve your issue.

You can export your data by visiting Reports → Create Report. Choose the type (Open Ports, Vulnerabilities, Credentials, Documents), the date range, the format (CSV, Excel, PDF), and the indicator you want to export data for. Then click on export to generate your file.

For more information, see Reports.

Some report types require selecting a specific domain/watchlist item first. Also depending on your subscription or role, data export might not be available to you.

For more information, see Create a report.

You can export your data from Defendis in CSV, Excel, and PDF format.

After generating, check Reports → Generated to re‑download or delete a report.

For more information, see manage generated reports.

Open Notifications in the top-left to view the latest alerts. You can filter by date, notification type, and even enterprise if you are managing multiple accounts. A notifications is marked as read when click the mark as read button or you navigate to the page.

For more information, see Notifications.

Go to Settings → Notifications to personalise which email and in‑app notifications you want to receive.

It’s strongly recommended to keep your account safe and prevent unauthorised access to your organisation's data.

For more information, see Security.

Ask an admin to review your role and your permissions. Guests are read‑only, contributors can add comment and tag other users, while admins can add watchlist items, export, add new members, and manage settings.

For more information, see Roles & Permissions.

Click the chat icon at the bottom of the page to start a conversation with our support team. We’ll review your issue and provide the right assistance as quickly as possible.